Last update: 15 March 2024
Changes: Improved structure, clarified terminology, corrected typos.
If you are a client, or want to become a participant of us, we are happy to do so with clear agreements. By purchasing a Clear.bio package you accept these Terms & Conditions. The Terms & Conditions can be found at www.clear.bio.
Table of contents
Participation in a Clear.bio package is an effort agreement between Clear Health B.V. and the client. Clear Health B.V. will guide and advise the client as well as possible in the process of improving the diabetes situation by adjusting diet and lifestyle. The client is responsible for his or her process.
Clear Health B.V. has no insight into the complete personal medical file, except for the data related to participation in a treatment and is therefore not responsible for the medical treatment of the client. The client’s treating physician (GP) remains the medical practitioner. Employees at Clear Health B.V. will therefore not provide advice on the use and adjustment of medication. In case of referral, we expect the attending physician to pass on any complications or medication in the referral letter that may influence the lifestyle advice from Clear Health B.V. During the treatment, the participant must deal responsibly with the lifestyle advice by entering into and maintaining proper consultation with the main practitioner.
You enter into a treatment agreement with Clear Health B.V. By agreeing to the Terms & Conditions you implicitly agree to start a treatment. This is possible in accordance with the Dutch “Wet Geneeskundige Behandelovereenkomst” (Medical Treatment Agreement Act), as we do not classify Clear.bio as a major (medical) operation.
Besides via referral (reimbursed care), you can purchase Clear.bio to purchase a treatment package via the website (www.clear.bio). A treatment can consist of a one-off purchase or a subscription. With a one-off purchase, there is a choice between a Treatment (measuring 2×2 weeks, 12 weeks of guidance) and a Check (measuring 2 weeks with guidance). The subscription (Maintain) consists of 2 weeks of measuring per month. Our advice is to start with a Check or Treatment (this contains proactive guidance) and possibly follow up later with a Maintain subscription (this includes reactive guidance, i.e. you can contact us with questions about diet and lifestyle).
On the website or in other communications, a purchase may also be referred to as a “plan”, “membership” or “subscription”. This means the same.
You must be at least eighteen years old to use Clear.bio, be in good health (you are not currently undergoing medical treatment or have discussed the use of Clear.bio with your practitioner) and own a smartphone that supports NFC (see: https://device-check.clear.bio/status).
After the purchase you will receive an email confirming your purchase. At that time it is possible to log in to the Clear.bio app.
After purchasing a product, you have the right to cancel your purchase within 14 days without giving reasons. This is only possible when we have received the glucose sensor, which you received after taking out your membership, in good condition and sealed. Please note: this is not possible with treatment via a referral, as this falls under our duty of care.
If you have made a purchase, you owe an amount from the time of registration. The direct debit via SEPA (for subscriptions) or credit card will also apply from that moment. All amounts are due and payable in advance.
Payment of a subscription takes place per month. The first payment is made when entering into the subscription by means of an online payment and subsequent payments are made automatically once a month by direct debit via SEPA or creditcard and at the rates set for that subscription.